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Hi guys,

recently I have clicked in app the prolongation check. 

it says that there is no more contract with connect option and I need to call to hotline if I want to prolong such contract.

Can you tell me how it looks like, if we are talking about prices, is it something I will need to pay in addition to the proposed prolongation offer? or I will get some other offer but with connect option?

thank you

Hello ​@master-of-disaster2 ,
welcome to our o2 Community 😀
The Connect option is no longer included in our new tariffs
It will be charged at EUR 5. 
Which tariff do you currently have and which one would you like to switch to? 
Should we make you an offer here via the community? 
Kind regards, 
Solveig 


@o2_Solveig thank you for quick reply, I think this is not worth for upgrade of contracts.

 

can be closed 


Hello ​@master-of-disaster2,

All right, thanks for the feedback. If you change your mind and would like to receive an offer from us, please contact us at any time. 

If you have any other questions or concerns, we are always here for you.😄

Kind regards, Lea


Hello ​@master-of-disaster2 🙂
I am contacting you here to inform you about the Connect function. This is now included free of charge with contract renewals if it was previously included in the tariff. Unfortunately 💙 you can't extend your contract online with Connect, you can only do this through us.
If your contract is active and you would like to receive an offer from us by e-mail, please let us know.
Best regards, Kathi


@o2_Kathi If You would be so kind, please send me offer over e-mail


Hi ​@master-of-disaster2

before I send you an offer, I would like to know which tariff you would like to switch to 🙂.

BR, Senay


@o2_Senay hi, can you tell me if the unlimited tariffs have also the connect option ?


@master-of-disaster2 no, there is no connect option in the unlimited tariffs. The additional cards are each calculated separately.

This is only possible in our limited tariffs😌.

VG, Senay


Hi ​@master-of-disaster2 , have you decided on a limited tariff? Let me know if you would like an offer 🙂.Best Regards,

Senay


@o2_Senay can you send me offer for the same price which I have right now, and in addition for tariff one step higher and for maximum? for both contracts. thank you


Hi ​@master-of-disaster2, i have now sent you an offer with the o2 Mobile L Plus including Connect. The offer is valid for 8 days. For the next larger tariff with 300 GB you would pay €2.50 more per month.

Let me know if you have any requests for changes 🙂.

BR, Senay


hi ​@o2_Senay Thank you for the offer, what I see the prises are slightly higher than the offer from prolonging via APP. and also for the new clients. is this a mistake or this because the connect option price is included ?

thank you


Hi ​@master-of-disaster2 , the connect option is included in the offer free of charge. So there is no additional fee charged. It may happen that the personal offers in the customer portal are better. Then of course it makes sense to extend your contract there ☺️.

Unfortunately, no more discounts are possible here. I‘m sorry😐.

Do you have any other questions?

BR, Senay


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