Hi @geor,

I regret your decision to end your contract.

As I can see you made an online-cancellation. You still have time until 24th May to confirm your cancellation. As we do not handle cancellations here in our community, please contact the following telephone-number:

040/ 51900 6642

You can also use our WhatsApp-channel to confirm your cancellation: WhatsApp-contact

What is actually the reason for your decision to end your contract? If you like to get a nice offer, I am ready to help you.

Loving greetings,

Tobias

Dear Tobias @o2_Tobias 

Thank you for your reply. My reason for cancelation is that I do not need the contract anymore. It was a temporary contract that I used for Internet access. 

I will contact the WhatsApp group that you suggested. Also, do you have a customer service in English?

Kind regards :)

Hi @geor,

could you already clarify your issue concerning a cancellation confirmation?

I can see now that your cancellation will be on 14th June 2020.

I hope that everything is now clarified. If you have any further questions, just feel free to contact our English community.

Loving greetings,

Tobias