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Complete scam by O2 store at Freiheit

  • 4 February 2024
  • 9 Antworten
  • 155 Aufrufe
A
Rang

I got completely scammed by the O2 store at Muncher Freiheit and it is totally unacceptable and I want a refund and if possible cancellation of my contract.

As a student who was trying to find a affordable sim card provided and I thought O2 would be a nice one. I went to this store in Muncher Freiheit and the guy there told me that this package (O2 Mobile M) is 20 euros per month and HE DID NOT MENTION ANY FIRST TIME OPENING FEES!!! He also gave me another sim card which he said it comes with the original one (O2 Mobile M) for free although I never asked for it. I just checked my mailbox to see that my first month fee is 80 euros!!! 4 times more than what I expected. The only reason I bought this sim card was the fact that it was 20 euros per month now I have to pay 80 euros. It shows 40 euros for the second sim card that I never asked for too. It is nothing but scam to tell me it is 20 euros and charge me 80 euros after making me sign things really fast.

This is the picture: AGAIN, I NEVER ASKED FOR A SECOND SIM CARD WHICH I AM NEVER GOING TO USE. I WANT TO CANCEL IT AND GET A REFUND:

 

edit o2_Solveig 05.02.2024, 08:20 Uhr verschoben von Englisch Broadband → Englisch Mobile 

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Lösung von bs0 4 February 2024, 22:43

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9 Antworten

bs0
Rang
Benutzerebene 7
Abzeichen +7

The setup charge is normal for mobile contracts. Is this not in the contract you signed? The second contract is also not in the contract you signed?

Have you spoken to the shop about this?

In einem Diskussionforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
A
Rang

The thing is he never mentioned about a second sim card or anything. He made me sign everything on the little electronic device and handed me the contract at the very end. Maybe I was a little naive, but I think it is nothing but taking advantage of me.

He also told me the price was 20 euros per month. Now that I check everything, it appears that is also more than that. He not only missed to inform me about the connection fee, but also misinformed me on the monthly price. This is nothing but scam!

The setup charge is normal for mobile contracts. Is this not in the contract you signed? The second contract is also not in the contract you signed?

Have you spoken to the shop about this?

 

A
Rang

The setup charge is normal for mobile contracts. Is this not in the contract you signed? The second contract is also not in the contract you signed?

Have you spoken to the shop about this?

And when I went back to the store to complain about it right after seeing the bill, the guy just told me that I have no way to escape from the bill mockingly, as if they baited me and now I have no way but accept being a fool to make a purchase form them.

bs0
Rang
Benutzerebene 7
Abzeichen +7

For the future: Never sign a contract on an electronic pad, always insist on the paper copy you can read first and sign that. If they refuse, go elsewhere. The problem is that there is no right to cancel a contract concluded in a shop.

If the shop is not willing to cooperate, your only option now is to send in a complaint about the shop outlining the situation. Make sure you mention that you signed electronically. You can use the contact form:

https://www.o2online.de/service/kontaktformular/

 

In einem Diskussionforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
A
Rang

For the future: Never sign a contract on an electronic pad, always insist on the paper copy you can read first and sign that. If they refuse, go elsewhere. The problem is that there is no right to cancel a contract concluded in a shop.

If the shop is not willing to cooperate, your only option now is to send in a complaint about the shop outlining the situation. Make sure you mention that you signed electronically. You can use the contact form:

https://www.o2online.de/service/kontaktformular/

 

Thank you for the link. I filled the report but there was a strict restriction for character limits for explanation. I chose to cancel both my sim cards. I do not know if it is even going to work but I am so unsatisfied with the service. I hope I can get a refund or at least pay for the couple of GB’s I used (not the opening fee I was never informed about or the additional sim card). I never faced something like this and I am so disappointed. I am looking forward to assistance from an official from O2! 

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

English-speaking customers are welcome in the shop. 🤔 

Hope o2 takes complaints seriously.

 

 

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
o2_Gerrit

Hello @anarlee 

Welcome to our community 🙂

I understand your disappointment about what you describe happened in our shop. 

Unlike with mobile contracts ordered online or via our hotline there is no right of revocation within 14 days.

It is good that you sent us a complaint via the form. 

Regards,

Gerrit

A
Rang

  

Hello @anarlee 

Welcome to our community 🙂

I understand your disappointment about what you describe happened in our shop. 

Unlike with mobile contracts ordered online or via our hotline there is no right of revocation within 14 days.

It is good that you sent us a complaint via the form. 

Regards,

Gerrit

Thank you for understanding but I need an actual action from O2’s end. What do you mean by 


Unlike with mobile contracts ordered online or via our hotline there is no right of revocation within 14 days

 

14 days have already passed since my purchase. I only learnt about the ridiculous fee after some time anyways, and that is when I posted my concern.

 

It is good that you sent us a complaint via the form.  

Regarding the form. It was not really a complaint form I think. And I was given a really small amount of space to explain my situation. I completed the form for cancellation of my both contracts.

 

I hope a more serious action will be taken to resolve this issue.

 

I look forward to you assistance.

o2_Gerrit

@anarlee 

A complaint about a contract made in a shop has first be made to the colleagues in the shop, as it is made and seen “on the spot” in the shop and not via distance selling where it can be cancelled within 14 days.

Please update us when you received an answer to the form you submitted.

Regards,

Gerrit

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