Dear o2 Customer Support Team,

I am writing to formally lodge a complaint regarding the persistent network coverage issue at my residence: XXXXXX, 15320 Neuhardenberg. Since 1st September 2024, I have been experiencing extremely poor signal strength inside my home, which has made it nearly impossible to make or receive calls reliably.

I have previously reported this issue via the o2 Forum and customer care, but no resolution has been provided thus far. Despite following all recommended troubleshooting steps, including checking for disruptions via the o2 Live Check, manually selecting the network, and enabling WiFi calling, the problem remains unresolved.

This ongoing issue has caused significant inconvenience, impacting my ability to stay connected for personal and professional purposes. I kindly request that this matter be escalated to the appropriate department for an urgent resolution. If necessary, I am open to a technical inspection in my area to identify and rectify the issue.

I trust that o2 values its customers and will prioritize resolving this matter. Please confirm receipt of this complaint and provide an update on the next steps and the expected resolution timeline.

Thank you for your attention to this matter. I look forward to your prompt response.

Best regards,

Jawad 

Edit o2_Antje: Moved from Mobilfunkdienste to English Community & Adress deleted / 05.12.2024