Complain

Hi @Nahian141,

welcome to our English community.

Thanks for your request concerning your tariff “o2 Free M Boost”.

When you ordered this contract in October 2019 in one of our shops, you received a young people-discount of 15 €. Therefore, at the beginning your basic fee was only 19,99 € per month. Please be aware of the fact that you need to confirm the young people benefits within 21 days after activation of your card.

Do you still go to school or to university? As you are not anymore under 28 years, you do not fulfill the requirements for receiving the young people-benefits.

As we did not receive a confirmation from you within 21 days, your tariff was changed to the standard-tariff on 28th November 2019. At that date you lost your young-people-discount of 15 € and you were charged with the amount of 34,99 €.

If you like to get back the young people-benefits you need to prolong again your contract for 24 months.

The question is only if you still fulfill the requirements in order to get the young people-benefit.

Alternatively, we also can check if you can get a nice offer with a discount by prolonging your contract again.

Please check if you already see an offer online .

If you have any further questions, just feel free to come back to us.

Loving greetings,

Tobias