Dear Team,

I have sent all requested Documents both by email and post since more than month.

I reached India on 3rd Nov, 2021. I have even accepted to may 3 month base fee. You are still continue to charge me monthly fee. This is so bad. I can’t keep my German bank account just because of this contract. Please try to understand people moving out, it is not so easy to keep stress of your contract.

I have bank account only this December end after this I would not be able to pay anything.

Thank you for the understanding and looking forward for faster resolution. Please make process easy for people moving out. This is of high stress now.

Dear @Hemant Soni ,

welcome in our Community.

I was happy to take a look and see what was going on.
It was entered on November 1st that you still needed to provide proofs. These did not arrive in time, so the normal termination was entered.
I see that you have sent the documents in the meantime and have reopened the corresponding ticket to the specialist department so that they can take another look at it.

Kind regards,

Andrea

Dear Andrea,

It took some time for me to arrange document.

Thank you for understanding.

Kind Regards,

Hemant

Hi @Hemant Soni,
in order for us to be able to take a detailed look at your contract, we need the 4-digit personal customer code from you. Do you still have it? If so, send it to us via PN to @o2_Support , together with your call or customer number. Afterwards we will contact you.

Kind regards
Larissa

Hello, 

As with many other people, I was hoping someone could provide me with some help. I have since departed Germany back in November. I have both mailed and faxed the cancellation document and confirmation from my employer that I have been posted abroad. Could I receive some kind of confirmation that this has been received and processed for termination please?. I have agreed to the 3 month charge and would like ensure it has been done so I do not incur charges and to keep everyone happy.

I have also tried calling the English speaking hotline but have been kept on hold for long durations. Now I have no signal so can not call anymore. Could I speak with someone on the o2 support online to get this sorted out please. 

Thank you and I hope this finds you well. 

Kind regards, 

Charlotte

Dear Larissa,
I am sorry, I don’t remember any pin. 

Many Thanks,

Hemant

Hello @Hemant Soni,

you can also send us your phone number together with your customer number, as Larissa wrote. This serves your legitimation and identification in our systems. You can find your customer number on your bills, among other things.

Kind regards
Jessica

Hello @CharlotteP2021,

thank you for your enquiry in our forum!
We will be happy to support you with your request.
There are several important steps to take when terminating your contract due to a move abroad. You wrote that you sent in your notice of termination, a confirmation from your employer and also the consent to pay 3 months' contributions. However, what is important for a termination due to a move abroad is the deregistration confirmation from your city/ municipality that you are no longer registered in Germany. Have you already given this information to o2?

Your forum account is unfortunately not linked to your phone number, so I can't check for you right now.
If you say that you have sent all the information and nothing is missing, we can also direct you to the private messages in the next step to exchange your data so that we can have a closer look.

Kind regards
Jessica

Dear Jessica,
I have sent you private message with my number and customer ID,

Many Thanks,

Hemant

Hello @Hemant Soni,

thank you for the message. I will reply to you in the private message.

Kind regards
Jessica