Hi @Cris Lisboa, 

welcome to our English Community. Nice to meet you here. 

I regret that you were not successful in reaching our o2 Chat. 

But I am happy to help you here. 

You have a question concerning one of your orders. Can you be a little more specific? What exactly is your question? 

Please let me know which order you returned. 

You find here also a description what you need to do if you like to return a device: 

I hope this helps already. 

I look forward to your reply. 

Loving greetings,

Tobias

Hi , now the product is being returned to me . But I cannot track. Does your process work like this?

 

You need to explain in more detail what your issue is. What product, why sent back, why being returned to you?

Dear,

I am sorry but you took too long to answer , they are returning the iPhone because they do not think there is a problem . If you will send me a new one ok Iris helpful  if not the only help you can give me is to track this Auftragnummer- xxxxxxxxx as I can’t see where is the product . I did not received yet the iPhone back .

I know it os not your fault but I have to use a channel to give the negative feedback about O2 Customers Service. 

(Order number removed, o2 Michi)

Hello @Cris Lisboa 

I saw you already got the package with your phone back. There should be a written letter in it which contains the reason why the phone has been sent back.

If you have further questions just let us know.

Best regards,

Michi