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My contract was formally terminated in Dec 2020 as I left Germany for good. Indeed, it says so on my Online O2 account that it was terminated. However, O2 has been charging from my German bank account. Next bill due to April. Likely they will keep charging. As I live now in Switzerland, I don’t check that bank account so often and therefore only realised now. Tried to contact O2 multiple times but it’s always busy. I’d like to sort this problem ASAP. Please get in contact if you please Thanks

 

Edit by o2_Katja: Verschoben in unseren Englischbereich

Hi @Richfsa 

Welcome to our o2 Community.

My colleagues sent you an e-mail a few days ago with info which documents are requiered to cancel your contract.

Did you receive the e-mail?

Best regards Matze  

Hello, yes, I received the e-mail and I’ll soon provide the required documents. Thank you

Hi @Richfsa, 

 

that´s great, we look forward to receive the missing documents. 

 

In order for you to understand the procedure completely, just have a look into these instructions: extraordinary dismissal because of moving abroad

 

If you have any further questions, just feel free to contact us here again in our English Community. 

 

Loving greetings,

Tobias

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