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So I normally pay between 15-30€ monthly for my sim contract but I‘ve just been charged 60€. I am still in Germany and I haven’t used the sim outside the country at all so I don’t know why I would be charged that much. Any help would be much appreciated 

 

edit o2_Solveig 05.11.2024, 11:59 Uhr verschoben von o2 Mobilfunk  → English o2 Community: Mobile 

The invoice on page 2 shows how the amount was calculated. You can find additional information in the individual connection statement.

Hello @Ryan Ngetich ,
welcome to our o2 Community 😀
Bumer was super fast again. Thanks for that 💐
Have you looked at the individual connection bill ? 
Kind regards, 
Solveig 

The invoice on page 2 shows how the amount was calculated. You can find additional information in the individual connection statement.

So my question is why is the fee high like that. I‘ve not exceeded my data limits or anything like that. I just want to understand why. Thanks🙏🏾

The invoice on page 2 shows how the amount was calculated. You can find additional information in the individual connection statement.

So my question is why is the fee high like that. I‘ve not exceeded my data limits or anything like that. I just want to understand why. Thanks🙏🏾

@o2_Solveig @Bumer 

You can find connections in the individual connection list.

Hello @Ryan Ngetich,

there should be another PDF document (Einzelverbindungsnachweis) next to the invoice including the individual connections (phone calls, text messages) that were billed.

Have you been able to find it and do you have any questions on them?

Best regards

Giulia

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