Hi @Abhay Pai,

welcome to our English community.

I just checked your subscription. You ordered a music package on 28th February 2020 and it was charged with 3,95 € each week.

But I will help you. I just cancelled this subscription now for you.

Additionally, please be aware of the fact that without an activated internet-package, you will always be charged with 0,99 € per day if you use the mobile internet.

I hope I could be of help to you.

Loving greetings,

Tobias

Thank you Tobias for helping me to cancel the subscription.

I actually don’t remember activating the music package or it might have been a mistake. I haven't used this subscription to listen any music and had cost me more than €20. Also when I tried to check it in Mein O2 app, I could not find this subscription active in any category. Can you tell me how I can check if such packages are active. Can this money be refunded?

Hello @Abhay Pai ,

there has been a song request which coincides with the subscription.

The interface can be a bit tricky in that regard, one really has to check which payment method is enabled for the transaction.

In your case, it seems to have been the subscription.

I can count 6 payments for the subscription, which equals 23,70 €.

I´ve requested a refund for that. If successful, you should receive a message from us.

Subscriptions can be managed here:

o2 Wallet

Viele Grüße,

Kurt