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Hi, 

You have charged my credit card twice (2x60EUR plus 2x1EUR) and the balance is not shown on the account. 
1.This is ridiculous. Not even once this worked. How am I supposed to make important calls?

2.Your hotline is paid. How can I can I call if I don’t have any balance even though you charged me all together 122EUR?

3.Your Whatsapp chat - why the hell you have the chat when nobody answers?! I wrote you at 18.33pm, still waiting for your „Mitarbeiter“ 

4.Your app and website keeps crashing. Do you even care?


The worse service ever

Edit o2_Antje: Moved from Prepaid to English Community / 18.07.2024 

Hello @JsnaPav,

Please excuse our late response, unfortunately we seem to have missed your request. I am very sorry about that

Have you been able to resolve your issue in the meantime through another contact channel?

If not, or if you still have questions, please let us know, we will be happy to help you.

Best regards

Giulia

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