Hello, I have a Pre-paid Size L plan with 12,5 GB that got renewed today, but I would like to switch to the new Size L plan with 18 GB. How can I obtain the price I paid as credit as I didn't use it yet?
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Hey
welcome to the Community and thanks for your patience.
Did you manage to change your tariff or do you need further support?
I’m happy to help :-)
You can follow the Link for more information on tariffs, packs and options.
o2 Prepaid - tariffs, packs and options | O₂ Community (o2online.de)
Tariff change
You can change your tariff online at Mein o2: Daten und Verträge, via o2 App, via text message, speed dial or voice menue. Each possibility will be explained here in detail.
Best, Matea
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