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Changing Prepaid Plans

  • May 18, 2023
  • 1 Antwort
  • 739 Aufrufe
Besucher:in

Hello, I have a Pre-paid Size L plan with 12,5 GB that got renewed today, but I would like to switch to the new  Size L plan with 18 GB. How can I obtain the price I paid as credit as I didn't use it yet?

Lösung von o2_Matea

Hey @Aseel ,
welcome to the Community and thanks for your patience.
Did you manage to change your tariff or do you need further support?
I’m happy to help :-)
You can follow the Link for more information on tariffs, packs and options.
o2 Prepaid - tariffs, packs and options | O₂ Community (o2online.de)

Tariff change

You can change your tariff online at Mein o2: Daten und Verträge, via o2 App, via text message, speed dial or voice menue. Each possibility will be explained here in detail.

Best, Matea

    1 Antwort

    o2_Matea
    • o2_MateaTeam
    • Team
    • Lösung
    • May 25, 2023

    Hey @Aseel ,
    welcome to the Community and thanks for your patience.
    Did you manage to change your tariff or do you need further support?
    I’m happy to help :-)
    You can follow the Link for more information on tariffs, packs and options.
    o2 Prepaid - tariffs, packs and options | O₂ Community (o2online.de)

    Tariff change

    You can change your tariff online at Mein o2: Daten und Verträge, via o2 App, via text message, speed dial or voice menue. Each possibility will be explained here in detail.

    Best, Matea

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