change simcard

If somebody can answer your question they will. Extreme overuse of question marks won't make this happen any quicker.

Hi @Khalat, 

welcome again to our English community.   Thanks for your patience. 

Concerning your wish to change your tariff from “o2 Free M” to “o2 Free Unlimited Smart”, I have the following question: 

• Is it concerning the mobile phone number that is registrated also here in our community? If yes, you already prolonged your contract for further 24 months on 7th February 2020 and changed your tariff into “o2 Free Unlimited Smart”. 
• Or do you ask for somebody else? If this is the case, please ask the o2 customer to contact us here in our o2 Community directly. Then we will check his possibilities to change his/ her contract. If the person is already registrated at “Mein o2” on our website, he/ she can also check this link: contract extension Under this link, you will either be offered the possibility of a tariff change or of prolonging the contract. 

I look forward to your response. 

Loving greetings,

Tobias

Hi @Khalat, 

thanks for your reply. 

In order to get some details, I have just written a private message under @o2_Support. Please reply there. 

Thanks a lot. 

Loving greetings,

Tobias

Thanks for answering…

yes he wants to change it please.

Hi @Khalat, 

I just wanted to ask, if the tariff-change of your friend went smoothly?

If you have any further questions, just feel free to contact us here in our English Community. 

Loving greetings,

Tobias

Hi @Khalat, 

wonderful. 

Many greetings to your friend. 

Best regards,

Tobias