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Hi Team,



I need to change my DE IBAN to my new bank account with an NL IBAN for all my O2 active contracts. Currently I have Commerzbank and need to change to Bunq. EU law states no discrimination against other EU IBANs https://eur-lex.europa.eu/legal-content/EN/ALL/?uri=CELEX%3A32012R0260. Currently, you only offer a form which is not acceptable and changes of bank accounts should be easily done online. Hopefully you can offer this via the accounts section in the future and you can change my info here via private chat.



thanks for the help.



Erving
Please use the following form Änderung der Bankverbindung

Fill it out and send it by letter (address on the top left in the form) or fax (number on the top right) to the customer service in Nuremberg.
Hi Sächsin,



I am aware of the form and this is the most stupid way of changing our IBANs. It should be allowed on the account section on O2. I need to know if the O2 team can do this faster via their system without having to print paper and mail it out like it’s the 1950s. I was able to easily change the iban on my Deutsch Telekom contract via their respective online service page.
If you don't have a german bank account, it has to be changed manually.

Sächsin told you how to do this.

It was your decision to use a foreign bank account.
Hi Stefannie,



It does not need to be a “German” account if you are in the EU and the law states this. Euro is euro. You are missing the point. You should be able to change it manually online and not submit a piece of paper in the mail.



This is why nothing ever changes because people stick with the same processes without making the effort in modernizing.



So, the answer received is not the solution here.
Nothing is ever user friendly with German services. Thanks for the fantastic experience.
At Telekom, I did not need to submit a piece of paper; it was done online. So, O2, should stop with the forms and update the online interface.
I guess o2 issues are solved now by veteran forum members? Not a single o2 employee acted on my issue.
I did the manual paper form submission via eFax and my IBAN is now changed. I thank the quick O2 employees at the office in Nürnberg for the change.



I am still not happy that it requires a mail or faxing to change a simple thing like bank accounts. Hopefully O2 allows this change request online.





Best Regards,

Erving

🤣🤣 4 years later, nothing has been changed. I also need to change bank details for not only O2 but also many other services. This is pure pain, every single subscription requires shitty paperworks and take more than a month, this is digital torturing. Do Germans think their bureaucracy as their tradition to keep?

No, but there are some processes that do not fit in the usual scheme of things. And using a non-German IBAN appears to be on of them. Just fill in the form and send it as an attachment via the contact form.

Hello @Chanyeong,

welcome to our o2 Community 🙂

It is also possible that laws or regulations require the paperwork.

Could you send the form to us?

Best Regards,

Gerrit

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