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i have a new contract with an O2/vodaphone Shop. its already 13 days and still the cellphone is not yet there i already told the shop i would like to cancel the contract. i already visited the shop many times but they are blaming the O2 System. i was already charged for the monthly payment and i also paid 85euros in the shop because the phone will be arriving in the shops thats his explanation. and today the 13th day they say i need to wait for them to call or text me but it always never happens is this a type of scam from the shop and are they using O2? or its a regular problem. my patience is already finished. im too tired about this. i dont know to whom i should make a complain to?

 

Edit o2_Sven 07.05.2024/13:57: Moved from o2 Mobilfunk: Vertrag & Tarife to English o2 Community: Mobile

Why should the phone be delivered to the shop and you have to come back for pick up? This sounds a bit weird. Either, you make the contract in the shop and get the phone immediately or the phone is shipped to your home address. I wonder, how this phone was ordered by the shop. Did they order it for you and put their delivery address in the order ?

@salov hi salov, yes because i am away for few days so they told me that i can pick up the phone from the shop. i was already deducted yesterday from my bank account and in still dont have the phone. yesterday they told me we can cancel it but they need more information from O2. . and i need to wait a call from them today but i think i need to go there again personally as i dont think they will call me. 

But you should have received some kind of order confirmation mail. You could track your order with it and see, if it was delivered to the shop or is still waiting for stock availability.

 

https://www.o2online.de/vt-order-status/bestellstatus

Hello @Kunden32 ,

welcome to the o2 Community 💙.

You’ve already gotten some good hints on how you can proceed from salov. Was the phone that you ordered a specific model that is currently backordered and that’s why this is taking so long?

 

Kind regards, Sven

@salov @o2_Sven  hi guys thanks for the hints. . it came today, finally. . 

Hello @Kunden32, 

I am glad that your order has arrived now 🙂 Which device did you choose? Is everything working as desired? 

Best regards
Cora

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