Hello @Lucy36 

Welcome to the o2 Community 

You should have received an E-Mail confirming the Status of the Contract.
Please do check your Spam Folder and let me know if you did not receive anything 

sincerely,
Dominik

I already received an email about the cancellation. Will just wait for the refund of my downpayment before.

Hi @Lucy36 

I’m glad your question could be answered already and sorry to hear about the cancellation.

If you happen to reconsider a new tarif, we are happy to assist you 

sincerely,
Dominik

Hallo O2 Team,

Just want to ask if when can i get my refund? 

Hi @Lucy36 

The the refund timeframe depends on various factors.
Generally, it should not take more than 2-3 weeks.

sincerely,
Dominik

HallO Dominic,

Can i make another vertrag even if i didnt not yet received my refund? Last time, the cellphone i ordered was returned back because im not at home and my name on the doorbal was not written.

Hello @Lucy36 ,

Yes, you can also place a new order right now.
Please make sure that your name is on the ring plate so that the phone is not returned to us. 

Best regards,
Maria

Hello, 

I moved out of Germany and I need to cancel my O2 plan. Could you please let me know what would be the procedure?

Best Regards

Franz Onetto

Hello @FOnetto ,

welcome to the o2 Community .

You can easily do this through the online termination form. Please also take a look at the following article:

Of course if you have any further questions, then feel free to ask away.

Best regards, Sven