Hi
I want to cancel my order .
Actually when i order my phone its showing order will be delivered in 1 week but now its showing more than 3 weeks due to insufficient orders.
My order status is prebooked.
I want to order another phone but how can i cancel my previous one.
Moin Moin,
if you have done the order online you are able to „widerrufen“.
How to do you could find in https://static2.o9.de/resource/blob/6952/ec5cb4a77e1a2abd0becb3187223399d/agb-widerrufsbelehrung-mobilfunk-privatkunden-download-data.pdf
Please use the E-Mail Adress!
Hello
welcome to our o2 Community 
It's great that schluej was able to give you some great tips.
We have put together a short guide here, I hope it helps you too:
Please let us know if you have any further questions.
Best regards
Giulia
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