Hi jun12,

unfortunately there is no English-speaking telephone hotline. But I have good news: the o2 employees in this community will help you in English.

You can find information about contract cancellation here: https://hilfe.o2online.de/english-o2-community-43/contract-cancellation-460879

Kind regards,
Alex

Hi Alex, thank you for the quick response.

As described in the link you have shared, I managed to “set my priority notice” on the online portal. I got an email with a code. As far as I can translate the automated email response; I need to call O2 by phone to confirm the termination request which I can not because I can not speak German.

Also, I need to send my  “Abmeldung” and “Kündigungsvormerkung” for immediate cancellation. Is there a way that I can send this via e-mail or via an online platform?

I left Germany on 19.11.2018 and continued to pay my mobile bills every month since then. I could not find a way to contact an O2 representative. I won’t request a refund for the past already paid months since I had a phone contract with it. However, I noticed that my contract has been extended automatically for another year.

To summarize, I need your help on the following points;

1. Is there a way for me to confirm termination by e-mail?
2. Is there a way for me to send my “Abmeldung” and “Kündigungsvormerkung” documents by email?
3. Please contact me and help me to cancel my contract.

Thank you and regards

Hey @jun12,

in your case, this link might eb helpful: https://hilfe.o2online.de/english-o2-community-43/extraordinary-cancellation-because-of-moving-abroad-458522

I want to try to answer yout questions:

We currently do not offer contact via email. You can find all contact options here: https://www.o2online.de/kontakt/

In your case, customer support in Nuremberg would be the best address:

Telefónica o2 Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg

Greetings,

Flo