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cancelling direct debit

B
Rang

I want to cancel my direct debit details, how to I go about that? Or could one of the o2 costumer service message me privately 

Edit o2_Bianca: Moved from Digitales Wohnzimmer to English o2 Community Mobile

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Lösung von Anonymous 8 February 2023, 23:24

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8 Antworten

0179LoopUP
Rang
Benutzerebene 7

Hey @Beeeeeeee unfortunately you cannot remove your bank details from your account yourself. You have two options: call customer service or wait until an o2 moderator answers.

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B
Rang

Hey @Beeeeeeee unfortunately you cannot remove your bank details from your account yourself. You have two options: call customer service or wait until an o2 moderator answers.

Okay thanks for that. Do I wait for the moderators to message me or is there another option to text them privately cause I didn’t see the option in their profile

A

Postpaid contract: The direct debit (SEPA Mandat) must be revoked by mail (letter).

Prepaid contract: Direct debit should be revoked by mail. Can also revoked by the o2 prepaid customer care, i.e. using the o2 prepaid customer chat (o2 Prepaid Kundenchat): www.o2.de/chat

o2 employees here in the forum don`t remove / delete any SEPA mandates.

B
Rang

Could you please share the email address 

B
Rang

Oh or you mean physically mailed? Well thanks for the information too.

A

There is no email address for your request. You have to contact o2 by post.

 

Telefónica Germany GmbH & Co. OHG

Kundenbetreuung 

90345 Nürnberg

 

B
Rang

Okay thank you!

o2_Maria

Hello @Beeeeeeee ,

Welcome to the Commuinty.
I see you already got the right help and answer here. 
Correct, if you want to delete or change your bank details with us, please submit it in writing. 
You already got the address here. 

Feel free to contact us again if you have any questions. 

Best regards, 
Maria

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