You cannot terminate or cancel here. Your contact person is the store. You could submit a dealer complaint using the contact form.

contact Form

Moin Moin,

here you get a map to check the signal on you address 

https://www.o2online.de/netz/

And on the page you could check for problems and report problems on your location

https://www.o2online.de/netz/netzstoerung/

If you live in a bigger city you could ask the Verbraucherzentral to support you.

Hello @Bassamtahoon,

I would like to welcome you to our o2 community, even if what you are reporting is not nice to hear. It is a pity that you are not satisfied with the contracts you have concluded in the store.

What kind of contracts have you signed?

Could you tell me a side street from your location (not your real address for data protection reasons) so that we can take a look at the network coverage.

Kind regards, Lea 

Hello , 

thank you for answering me ,,

i found that the contract is 2 years with 2 sim cards not like he told me that i can cancel the contract anytime I want but it was a lie from him.

address near to me : Simon-Schmid-Straße 83714 Miesbach , thank you 

Hello @Bassamtahoon,

thank you very much, I could take a look at the address near your address that you have given: There isn`t a disturbance which can be repaired but a restrictions of our network which can be remedied only by a network expansion. 

As of now there is no expansion scheduled for the upcoming 8 weeks.

If you wanted one contract but not for 2 years and got two SIM cards, did you get two contracts running 24 months seach?

If so, did you already go to that shop again to make a complaint?

Best Regards,

Gerrit

Hello,

Unfortunately, the network does not work in my area and there is only one small signal for the power of the network and you can see that .

2. you can check the data that i used for the Internet all this 2 month and half ,
3. the other thing is yes, the contract is for two years and there are two sim in the contract,
4. I have already gone again and they refused to cancel the contract and he laughed and told me you can submitting a complaint, but the contract will not be canceled for you from here,

I have already called the police and they asked me to talk to you to solve the problem before resorting to make a report in the police station and they up it to the court because they told me that he can let you to sign on documents in german if you don’t understand German

and asked him why you did not give him contract in English he said I don’t have .

After all of that i need to cancel my contract of the 2 sim cards .

Thank you

It is good if  you contacted the colleagues in the shop beforehand, @Bassamtahoon, and already clarified that you did not want this kind of contract.

Unfortunately we cannot have a look from here right away for data security reasons, as you are not logged in with your phone number here with us.

If you have not yet registered your contract with your phone number for a Mein o2 customer account, you can do this and then register here wit a new user name, so that we are allowed to have a look at your data and the contract:

Regards,

Gerrit

Hello , 

iam already logged in with my phone number ! 
thank you 

Hello @Bassamtahoon,

that is great when you are already registered with your phone number in Mein o2 

For us to be able to see the data of your contracts, you would need to register anew with a new username in order for your access to our o2 Community is connected to your phone number and we are allowed to access its data 

Best Regards,

Gerrit