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Hi,

 

I ordered personally a handy with a contract yesterday in Paderborn Rauthhas shop. My order number is SDS465XXX. However, when I saw another mobile phone contracts on your website, I changed my mind to „“S22 Ultra 256 ohne simcard““ and Cancelling S22. I would very much like to cancel my order/contract before it even gets shipped. Because I do not want to feel the burden of returning the whole package to you. I wish there was a portal-like system where we can cancel our orders.

 

Best,

Farhad Sababi

Edit o2_Larissa 27.11.2022/8:49: Order number anonymized for data protection reasons, moved from Android → English Community : Mobile

When you have signed a contract in Shops, ITS without "Widerrufsrecht" you can cancel it between 14 days for online or telephone orders only. 

 

Please go to the Shop on monday to try cancel it. 

Tnx,I should try to get help at shop but im feeling sad, may be no chance to change! I hope “O2 can Do” that for me.

You can cancel the s22 with contract only in this Shop. 

Thank, I will try it! #cando #o2 #o2cando #o2_can_do

Dear @Sababif ,

welcome in our community. 🎄

Unfortunately, it is not possible to cancel orders placed in a shop unless the shop agrees, as @Bollermann has already correctly written. Have you already contacted the shop?

Kind regards,

Andrea

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