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Hi there,

I have submitted a cancellation request for my o2 MyHome Flex. I am still waiting for a confirmation that it has gone through. I receive phone calls from +4917688854822, which when googling suggests it’s the cancellation team.

I have missed both of the calls so far (been in meetings at work), one of them just a few minutes ago, but is it really the case that I will not be able to cancel until they phone me? I also don’t speak German so I don’t know if it will be a very productive call if I answer.

It’s a flex contract, and I will be moving to another country so won’t need it any more. Surely my submission of a cancel request should be enough?​​​​​​​

Hi @Jonnya94,

how did you cancel your contract? 

A safe way would be the following form: https://info.o2online.de/kuendigung/.

Kind regards,
Alex

Hi Alex,


Thanks for the reply!

I did indeed use this link, I am just concerned that I haven’t heard anything since the Eingangsbestätigung, and only have these missed calls from the cancellation team. I have since received the invoice for the following month as well. Is there anything else I can do? Or am I just being impatient?

Best

Jonny

Hello @Jonnya94 ,

how long has it been since you send in your cancellation request? It’s normal that the confirmation takes some time to be send out.

 

Kind regards, Sven

Hi @o2_Sven,

I sent it on the 27th January, still nothing from o2, does it normally take this long to confirm it’s cancelled?

Best,
Jonny

Hi @Jonnya94 🙂

it takes a few days until the contract cancellation has been processed.

Are you registered in “Mein o2” (My o2)? In this case you can look into your contract to get all infos.

 

Best regards,

Michi  

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