Hello,
I have been contacted by O2 Sales team or Customer services they told your contract(Postpaid connection) is finished already and do you want to renew the contract. I told them no i don't want to renew the contract because i want to shift to Prepaid Connection. they were calling again and again and i told the same thing. And then the Customer services guy told me
“ i will order the new SIM for you and you can renew this contract (Postpaid). Once you renew you can use your new Prepaid Sim and can cancel the Postpaid contract. And i will order the Sim automatically your old number (Postpaid) will be port to new Sim Card (Prepaid). and i said Ok if that’s possible we can do it. “
They are really good once they are selling but they vanished after selling their SIM cards. I am customer of O2 for more than a decade now. I had to change the SIM card owner because of some reason to my friend and now she is also stuck with me.
Now i have two SIM cards which i don't want, and the contract goes till 2026 for both the SIM cards
Totally stuck i really need help. I don't know how to get out from this situation
Any help or suggestion would be really helpful
Thank you so much in advance