Hello @Gusi2001 and welcome to our Community 

Due to the nature of the community and this being a users-helping-users-forum, us moderators can’t always make sure to get back to you as quick as you’d like. 
With urgent matters like yours i’d advise you use our real-time support channels, like the Live-Chat or Hotline.

Do you still need to cancel/revoke your order, or has that been taken care of in the mean-time?

In conjuction with that, see this article which explains how to cancel/revoke a contract:

Should your order have already arrived, you can still revoke the contract within the 14 day period for withdrawal.
Please let me know if you ​​​​still need our support regarding this matter.

Take care, Rebecca​​