Hello @Lour ,

welcome to the o2 Community .

I assume you have a prepaid card from us and you want to end a new package being paid for and activated each month or are you referring to something else here?

Kind regards, Sven

Hello @Lour,

To do this, you must revoke your direct debit authorization. Use the contact form.

Best regards

@Vilureef  thanks for your response. It is not a direct debit authorisation.  I have topped up my phone online with a debit card once and it started using this card every month to automatically top up the number.

Hello @Lour,

you can easily change or delete your automatic top-up:

• online at www.o2.de/aufladen

• via the voice menu at 73737

• or via our prepaid customer support.

Please note that your automatic top-up always takes place in the morning. To make sure your desired changes to be carried out in a timely manner, you should always do this one day before originally scheduled date.

Please let us know if you have any further questions.

Best regards

Giulia