Hey,
I woke up today to find that 20 euros has gone from my account and I didn’t consent to this direct debit.
When I added my bank info, I remember I clicked somewhere that says my bank would be charged only if I ask for a top-up. When I checked now, it says the bank will be used every time I finish my package and there’s no option to cancel that.
I also clicked on top-up 15 EURO by mistake trying to figure out my way on this complicated website and I don’t know how to cancel this order.
is there any way to cancel or refund these 2 cases? I need to cancel or remove my account because I didn’t consent to this type of bank debit.
Edit o2_Bianca: Moved from o2 Prepaid to English o2 Community Mobile
Lösung von Anonymous
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