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cancel data pack


Hi there,

I want to cancel the auto debit for my next data pack recharge for a month as I’m travelling outside of Germany. Meanwhile I will prefer to use the 9 cents plan for the calling. Can you please help me with this request?

Edit o2_Kathi 14.06.24 Moved from o2 Mobilfunk Vertrag & Tarife to Englisch o2 Community: Mobile

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Lösung von Bumer 12 June 2024, 09:11

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3 Antworten

Benutzerebene 7
Abzeichen +7

Is this not prepaid?

@Ss-as

Can you please help me with this request?

revoke the direct debit mandate in the o2 prepaid chat.

o2 Prepaid-Chat

 

Hello @Ss-as,

welcome to our o2 Community 😀

Have you managed to cancel the data package and/or the direct debit already with the help of our customer support?

If there are any further questions left, please let us know, we will be happy to help you.

Best regards and have a nice trip

Giulia

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