I hope this message reaches you promptly. I am writing to urgently address a critical issue regarding my account that remains unresolved despite previous interactions with your team. During recent calls to customer support, I received two additional SIM cards without clear disclosure of contractual terms after 14 days. Despite assurances from representatives, the issue persists, leading to unintended charges and unnecessary complexity. I request immediate cancellation of the redundant SIM cards and reversal of associated charges. Please confirm receipt of this request and provide a timeline for resolution.
o2_Giulia, 14.06.2024, 17:34: verschoben von O₂ Mobilfunk: Vertrag & Tarife zu English O₂ Community: Mobile