I will live in Germany until April, and I want to cancel automatic to-up right now, because I prefer pay manually, that because it's usefully, and I didn't find any option to do that in the app or website.
Please help
Thanks
Edit o2_Bianca 06.11.24 12:54Uhr: Moved from o2 Prepaid to English o2 Community mobile
They don't help me with that, y try to speak with them two times and the answer it's press a link that doesn't work, but when I press that I lost the chat connection
Hi
welcome to our community. Nice to meet you here. 
Did you already succeed to withdraw the SEPA Mandat or are you still in need of assistance?
Greetings
Manga
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
