Hello O2 community,
I have recently ordered a sim and got it. when I tried to Verify it using videoIdent, they say my surname needs to be corrected. I entered correctly somehow O2 shortened it and put a dot. Mohamed to M. which they didn’t accept when identifying?
What can be done?
Hello
welcome to our o2 Community 
I'm sure we can fix that easily. I have sent you a private message for some data exchange. You will find it in your inbox.
Best regards
Giulia
Hello
as I haven’t heard from you for a while, have you been able to do the verification again and is everything working now?
Please let me know if you have any further questions.
Best regards
Giulia
Hi
I have printed the coupon and haven’t gone to the post office yet because been busy. I will let you know once I activate this.
I really hope O2 includes verification by bank logins which is much easier.
Thank you!
Hi
I was able to do the verification today. Hope the sim is activated soon.
Thank you 
Hello
I am very pleased that everything worked now and the SIM card could be activated
I wish you a lot of fun with our prepaid products. If you have any questions, please let us know.
Have a nice weekend!
Giulia
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