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Can't do verification because of name

  • March 4, 2023
  • 5 Antworten
  • 46 Aufrufe
R
Besucher:in

Hello O2 community,

 

I have recently ordered a sim and got it. when I tried to Verify it using videoIdent, they say my surname needs to be corrected. I entered correctly somehow O2 shortened it and put a dot. Mohamed to M. which they didn’t accept when identifying? 

 

What can be done? 

Lösung von roosht3

Hi ​​​@o2_Giulia,

I have printed the coupon and haven’t gone to the post office yet because been busy. I will let you know once I activate this. 

I really hope O2 includes verification by bank logins which is much easier. 

 

Thank you! 

    5 Antworten

    o2_Giulia
    • o2_GiuliaModeratorin
    • Moderatorin
    • March 4, 2023

    Hello @roosht3,

    welcome to our o2 Community 😊

    I'm sure we can fix that easily. I have sent you a private message for some data exchange. You will find it in your inbox.

    Best regards

    Giulia

     

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    o2_Giulia
    • o2_GiuliaModeratorin
    • Moderatorin
    • March 8, 2023

    Hello @roosht3,

    as I haven’t heard from you for a while, have you been able to do the verification again and is everything working now?

    Please let me know if you have any further questions.

    Best regards

    Giulia

    Hat ein Beitrag deine Frage beantwortet? Dann markiere ihn gerne als Lösung und hinterlasse ein Gefällt mir
    R
    Besucher:in
    • roosht3
    • Autor
    • Besucher:in
    • Lösung
    • March 8, 2023

    Hi ​​​@o2_Giulia,

    I have printed the coupon and haven’t gone to the post office yet because been busy. I will let you know once I activate this. 

    I really hope O2 includes verification by bank logins which is much easier. 

     

    Thank you! 

      R
      Besucher:in
      • roosht3
      • Autor
      • Besucher:in
      • March 9, 2023

      Hi @o2_Giulia 

      I was able to do the verification today. Hope the sim is activated soon. 

      Thank you 🙂

        o2_Giulia
        • o2_GiuliaModeratorin
        • Moderatorin
        • March 10, 2023

        Hello @roosht3,

        I am very pleased that everything worked now and the SIM card could be activated 😊

        I wish you a lot of fun with our prepaid products. If you have any questions, please let us know.

        Have a nice weekend!

        Giulia

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