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Can I use my number while requesting portability?

  • August 28, 2024
  • 5 Antworten
  • 29 Aufrufe
D
Besucher:in

Hi everyone,

I 'd like to transfer my O2 number to another provider, as far as I know I can request the number portability from O2 app but it says “The contract will continue with a new O2 number until it is terminated ”, so it means that I ca n't use my current number until I finish the whole process and my new provider is ready to transfer my O2 number?

Edit o2_Kathi 28.08.24 Moved from the Vertrag & Tarife section to English o2 Community: Mobile

Lösung von bs0

No, it means that once the number has been ported you will receive a new number for the o2 contract.

5 Antworten

bs0
Legende
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  • bs0Legende
  • Legende
  • Lösung
  • August 28, 2024

No, it means that once the number has been ported you will receive a new number for the o2 contract.

In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
o2_Matze
o2_Gerrit
D
D
Besucher:in
  • dzuncoi
  • Autor
  • Besucher:in
  • August 28, 2024

Thank you. One last question, does new SMS messages and calls to the current number be redirected to the new number? I need to use the current number quite extensively so I want to prepare in advanced in case I can’t use it for a while.

bs0
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  • bs0Legende
  • Legende
  • August 28, 2024

Once your number is ported, all telephone calls and SMS will continue to go to the old number (but to the SIM you have with the new provider). They will not be redirected, as that would defeat the object of porting the number in the first place.

In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
o2_Gerrit
D
D
Besucher:in
  • dzuncoi
  • Autor
  • Besucher:in
  • August 28, 2024

Alright, thanks a lot 

o2_Gerrit
  • o2_GerritModerator
  • Moderator
  • August 28, 2024

Hello @dzuncoi,

welcome to our o2 Community 🙂

Could bs0 answer your questions? A big thank you also from my side 🙂

When you receive the SMS from your new provider that your old number has arrived just restart once and the number then should be working.

Sad to see you leaving, were you not satisfied with your tarif/plan or our network coverage?

Best Regards,

Gerrit

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