Hello,
I have a problem with my O2 data pack. I usually spend 30€ which covers my data M pack and the SMS/telephone contract for two months. However, from 07.02 to 11.3 it cost me 30€ for my plan. I think this is because the O2 loop is on, and surfing costs 99 cents/day. How do I turn this off and keep the data pack M as my preferred plan?
Thank you for your assistance!
Edit o2_Larissa: moved to English o2 Community: Mobile
Hi!
o2 had a problem with its prepaid cards a few days ago. Here is the official statement (in German): https://hilfe.o2online.de/o2-prepaid-19/einschraenkungen-bei-o2-prepaid-update-guthaben-05-03-2022-587282
Packages were automatically terminated and internet usage and calls/SMS were billed separately.
The error has been fixed and the money should already have been refunded.
Have you activated the itemized bill (Einzelverbindungsnachweis) in Mein o2 before?
Can you see the refund under “Aufladungen & Abbuchungen”?
Has your pack been reactivated?
Thank you so much for your help! I had to manual reactivate my pack and it looks like some items were reimbursed. However I have three charges, “SMS-Flat”, “O2 Prepaid data pack M”, and “O2 my prepaid S”. However I do not understand why I have been charged for the SMS-flat in February, I usually only get billed for the “data pack M” and “my prepaid S”.
I guess I will need to go to a store to get the “SMS-flat” refunded? I do not need this.
You should wait a few days, then you will get help here too. The store cannot help with this problem.
Ah, I see. I will wait then. Thank you so much for your help!
Hello
thank you for your enquiry and welcome to the community!
Unfortunately I wasn't as fast as tearsbeforecrying - sorry for the long wait. And thank you
I just looked you up and was able to understand exactly what you wrote. You haven't received a refund yet, I've just ordered one for you!
If you have any further questions or concerns, please feel free to contact us.
Kind regards
Jessica
Great! Thank you so much for your help! :)
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