I have cancelled my Telekom prepaid SIM card on 09.03, later I have got back my credit and the SIM card is no more available. then I have tried to bring the number to o2, but it failed two times, one on 18.03 and another time on 19.03.
the email said that my contract was not canceled or the prepaid card was not canceled.
but I have asked Telekom and they said it was already canceled on 11.03, and the number can be ported now.
please, anybody can tell me what should I do?
thanks!
Hello 
Welcome here to our community 
There is always a lot going on here, so we always need a few days to respond. But people often help each other very well.
The fact that porting the phone number didn't work is more than annoying. Now that the prepaid connection has been deactivated, have you applied to us again to port your phone number?
If not, could you please do it again online?
Best regards
Kathi 
Hey 
Would you please let us know the current status of your request for phone number portability?
Has everything worked now?
Best regards
Kathi
I have contracted with Telekom, they reactived the SIM card and then I have done successfully.
thanks for your reply.
I am now having this same issue. I have cancelled my prepaid with Telekom I am sure that the number is deactivated and now I can’t port the old number to my new O2 account. Please help!
Tick *after the end of the contract* in the input mask to order phone number portability.
Thank You! I will try it.
I am now having this same issue. I have cancelled my prepaid with Telekom I am sure that the number is deactivated and now I can’t port the old number to my new O2 account. Please help!
you can contact the telekom customer service and tell them to reactive the sim card and cancel the prepaid contract again.
like this I have done it successfully.
hope it will be helpful for you.
Hello
it's sad that you didn't switch to us because there were difficulties with porting your phone number.
I hope you will find us again in the future.
Please feel free to contact us here at any time if you have any questions 
Best regards, Kathi
Hello
There's a lot going on here, so I'm just now getting around to answering you.
It is possible to port your phone number to us at any time. Do you need further support or has your concern been resolved in the meantime?
Kind regards, Kathi
it's sad that you didn't switch to us because there were difficulties with porting your phone number.
I hope you will find us again in the future.
No, I have swi
No, I have switched to O2 successfully. after Telekom reactivated the SIM card, they have also help me cancel the contract. and everything went smoothly.
now I’m already in O2 and also with my old No.
Edit o2_Kathi 16.04.24 / 21:00 Full quote removed
Hello
Thank you for the positive feedback about your phone number portability.
Very nice that everything worked out now
Feel free to write to us here at any time if you have any questions.
Have a nice evening
Best regards
Kathi
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