Moin Moin,

Is the contract older than 2 years and discounts that were only granted for 2 years have now expired?

Hello @skyng ,

please do not post any personal information such as your account numbers openly here in the community, as this is a public space that anyone with an internet connection can access and view.
Have you already taken a look at the second page of your bill and onward? You get an report for what exactly you’ve been billed in that bill’s timeframe. This could be a discount that has run out as schluej has already speculated or maybe you made a phone call that isn’t covered by the flatrate, there are a number of possible reasons for the increase. I’m sure we’ll be able to find out what is going on.

Kind regards, Sven

Thank you.

It’s still within the contract period.

Thank you.

There is no second page, no information about it in the bill invoice email.

And when I clicked “View invoice” button in the email, it was not connected to the link. So, I couldn’t check anything. Please check what the reason is.

Thank you.

The email is just a notification. You need to log in to your account in the customer portal and download the invoice.

Until now, I have never received a notification like this.
If you have a detailed invoice, please send it to me. Email is also good.

Edit o2_Kathi 19.09.24 Full quote removed

You are communicating with other customers here. Are you not able to log in to your account?

You can also request customer services to send you the invoice by post.

You, O2 sent the changed invoice. So, I think you should explain about the change.

And please give the answer here or to my email. (post mail... takes too long time)

I’d like to get the reply from O2.

IF YOU ARE ANOTHER CUSTOMER, PLEASE DO NOT LEAVE ANY MESSAGE HERE.

Why are you shouting? This is a forum where customers help each other. It is called community support. You do not dictate who writes here. If you only want to communicate with o2 then please contact customer services by phone, chat or contact form.

Invoices are available in the customer portal or can be sent by post. Those are the two options you have.

I don’t understand why you thought I’m shouting. I was going to just emphasize my word and also I tried to ask it politely like as “please...”. I'm embarrassed by you. I think it's not good attitude to speak definitively without knowing the other person's intentions.

Edit o2_Kathi 19.09.24 Full quote removed

Hello @skyng,

Please be respectful to the other users. This is a forum where other customers help each other, as bs0 already said.

If you log in to my o2 you can view your bills. Please register with your mobile phone number. 

Kind regards, Lea