Hi @Jithuanand,
thank you for your post and welcome back in the community.
Have you allready called the english speaking customer support or do you still need any support?

Kindly regards,
Michael

Hallo Michael,

Thank you for your reply.

I tried to call them many times but call didn’t connect. I still need help.

thanks

Jithi Anand 

Hi @Jithuanand 
I will see, if it is possible to help you here.No promises.
What have you written in the references? 

yours
Michael

Hallo Michael,

the reference was  “Arya iphone”

Also, do you need my IBAN to verify.?

thanks

Jithu Anand

Hi @Jithuanand thanks for your answer. First a friendly advice for the future. Please write the Account Number (Kundennummer) in the reference. I will send you an pn to help you.

kindly regards
Michael

@Jithuanand i sent an e_mail to our billing departement. As soon i received an answer, i will inform you.

greetings 
Michael

@Jithuanand i received an mail from my colleagues. The money were allready redirected to your customer account from your iphone. 
This payment is fine now. 

kindly regards 
Michael

I also have the same problem

I kindly request your assistance.

I recharged 15 euros on november 7th.

I have not received any response yet.

Hello @tej ,

welcome to the o2 Community .

I assume this was about payment for a prepaid card, since you are talking about recharging or is this also about the payment of an installment for hardware? What did you enter as reference for this?

Kind regards, Sven