Skip to main content
Warum O2
Warenkorb
 Service

Dear O2 support team,

 

I’ve contacted the support line via telephone however the issue wasn’t resolved. On the 31st of July, I made a deposit of 30 euros to the IBAN and BIC of the (Telefonica Germany G) or O2. However I did not add my phone number nor any sort of identification code. Therefore I would like to ask to have the money refunded to my account. I’ve already charged my phone therefore there is no need to fulfill the transaction to my O2 account. I couldn’t solve it over the phone nor know how to contact you guys, therefore I'm sending this message. 

Kind regards

edit o2_Manga: verschoben ins Englisch Mobile

 

There are really very nice moderators in the forum, but the answer can take a few days.

Did you call the hotline again if the problem wasn't solved? I mean, did you tell them on the hotline again that the problem isn’t solved so far? 

Hi @Vick52 ,

 

have you transferred the money from the same account which you’ve also entered in “Mein o2”?

If so, we’ll gladly take look. If not, we’ll switch to personal messages so you can send us the information in private.

Best regards,

Kurt

Dear Kurt,

 

Thank you for your response! And i’m sorry for the delay. It would be good to talk via private messages. I have yes attempted to transfer money to the same account i’m using in this platform!

 

Please contact me as soon as possible!

I appreciate the help,

 

Kind regards,

Victoria :)

Hi @Vick52, 

thanks for your reply. 

I see a payment of 30 € on 4th August via bank-transfer. 

Are these the 30 € that you mean?

 

Loving greetings,

Tobias 

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica