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Hallo

Heute habe ich das Handy erhalten, aber auf dem Paket stand 'European sim only'

Ich reise viel nach Ägypten und benutze auch eine ägyptische Sim-Karte.

Ich habe das Paket nicht geöffnet.

Gibt es eine Lösung für dieses Problem?

Wenn es keine Lösung gibt, möchte ich den Vertrag kündigen und das Mobiltelefon zurückgeben.

Vielen Dank

Hello

Today I received the mobile phone but on the package it was written 'European sim only'

I travel to Egypt alot and I use Egyptian sim card as well.

I didn't open the package.

Is there a solution for this problem?

If there is no solution, I'd like to cancel the contract and return the mobile phone.

Thank you

Hallo @AhmedAli88,

 

herzlich willkommen in der o2 Community.

 

Magst du lieber in Deutsch oder Englisch kommunizieren?

Um welches Handy geht es denn bei dir?

 

 

Welcome to our o2 Community.

 

Which language do you prefer? German or English?

Which device did you order?

 

Liebe Grüße / Loving greetings,

Tobias

 

 

Hello Tobias

Thanks for replying
English would be much better
My mobile is samsung A70
Thank you
Ahmed

Hi @AhmedAli88,

 

thanks for your reply.

 

On the packaging of the Samsung smartphones is a seal attached which says "European SIM Cards only". This means that European smartphone models should be used only with European SIM cards. There are two options for activation outside of Europe: Either you use your Samsung device with a European SIM card within the EU for five minutes. Or - if that did not work - you can request an unlock code at the Samsung support team.

 

I hope I could help you with this information.

 

Loving greetings,

Tobias

Thank you so much for your time to provide the info.
I will try both methods :)

Dear @AhmedAli88 ,

 

If you like, give us a feedback please, which option worked for you.

 

Kind regards,

Andrea

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