Every time when I want to log in Mein O2, it will show like this. It’s been more than one year. The staff in the store can’t solve this problem as well. I have the Homespot contract under this email address that I am using. But also on the website I can’t see any information about my contract. Can someone help me about it?
30.11.2022 08:23, o2_Giulia: moved from Mein O₂, O₂ Online & E-Mail to English O₂ Community: Mobile
Dear
welcome to our community.
You are not registered for the my o2 App or onlineportal.
This account you are using for the o2 Community is an interested party account. Please make sure to log out of your Communty account before you register again.
Please use the following way to register:
You can either use the landline number including area code or the mobile phone number of the Home Spot. Immediately after ordering, you will receive a personal link sent to your email address.
Kind regards,
Andrea
Dear
welcome to our community.
You are not registered for the my o2 App or onlineportal.
This account you are using for the o2 Community is an interested party account. Please make sure to log out of your Communty account before you register again.
Please use the following way to register:
You can either use the landline number including area code or the mobile phone number of the Home Spot. Immediately after ordering, you will receive a personal link sent to your email address.
Kind regards,
Andrea
Hi, Andrea
Thanks for your quick response, but I have another problem. I ordered my home spot online, but it didn’t tell me the mobile phone number of my home spot. I have the contract number(Auftragsnummer) when I ordered. Do you know how and where I can get the information of my mobile phone number for my home spot?
Best regards,
Polaralex
Dear
you received a “Tarifinffo” on June 2nd from us.
The landline number is deleted, but the mobile phone number is listed there. You can also use this for registration.
Kind regards,
Andrea
Dear
you received a “Tarifinffo” on June 2nd from us.
The landline number is deleted, but the mobile phone number is listed there. You can also use this for registration.
Kind regards,
Andrea,
Dear Andrea,
Thanks for your help. I found the Mobilfunknummer, then I went to register page to get registered. But there was another problem coming. It required my persönliche Kundenkennzahl (PKK), but I never got one! I have checked every emails I received and the only letter I got along with the sim card. I still couldn’t find it. Then I wanted to apply for the PKK again, but it required my Festnetznummer ( and you told me it’s deleted). :( Now it became a dead end :(((
So may I ask you to send the PKK again to my address so that I can get registered?
Nice greetings,
Polaralex
Hello
I have sent you a private message and will send you the PKK as soon as possible after your answer.
Best regards
Giulia
Hello
the letter with your PKK is on its way to your contact adress now 🙂
If you have any further questions, please let us know.
Best regards
Giulia
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