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Hello, I am writing to seek assistance regarding my subscription to the O2 Mobile M Boost Flex plan (50 GB+). Initially, I did not receive the QR code by letter, and my number was activated automatically. Subsequently, I received a new QR code along with both the ‘Ursprüngliche SIM-Karten-Nummer’ and ‘Neue SIM-Karten-Nummer.’

However, when I scanned the QR code and entered the ‘Neue SIM-Karten-Nummer’ for activation, I encountered the following message:

“So aktivieren Sie Ihre Ersatzkarte - In Ihrem Kundenbereich Mein O2 können Ersatz-SIM-Karten und Zusatzkarten zu bestehenden Verträgen aktiviert werden. Bitte loggen Sie sich hierzu ein.”

Following this, I was redirected to the O2 website, where I saw the message:

“Dienst nicht verfügbar - Dieser Dienst ist nur für Kunden mit Laufzeitvertrag verfügbar. Hier findest du unsere günstigen Verträge mit Laufzeit.”

It seems that I am unable to activate the ‘Neue SIM-Karten-Nummer.’ Could you please advise me on the next steps to resolve this issue?

Thank you for your assistance.

 

 

EDIT: verschoben von o2Simkarte in Englisch mobile;   o2_Maria;  17.19:24

Do you now have 2 QR codes, or a physical SIM card?

Now I have 1 QR Code and I have scanned it, all that's left is to Activate.

Edit o2_Kathi 25.10.24 Full quote removed

Are you already registered with your phone number for My o2?

I think I haven't registered my mobile number yet. I downloaded the Mein o2 app on my phone but I can't access the app. Can I do it on the website?

Edit o2_Kathi 25.10.24 Full quote removed

By the way, when I ordered the eSIM, I received an order confirmation via Email but I didn't receive an order number.

Without a working SIM card you cannot register as an SMS code will be sent to you. You need a physical SIM card, ideally as a multicard, which is free. contact the English-speaking hotline tomorrow.

 

Hello @Vipada 

Welcome to the community.
Please excuse the wait.
I see that you have already received great support here.
Have you been able to resolve your eSim issue via the English hotline?

Best regards,
Maria

Hello @Vipada,
even if you haven't contacted us yet, we are always happy to receive feedback. If you would like to share your solution with us, please feel free to do so at any time 🙂
Kind regards, Kathi 🍁

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