Despite having sent certified letters containing all requested data, I have yet to receive any confirmation of my contract cancellation. Moreover, the company at both its stores and customer service hotlines failed to provide the information that to cancel direct debit requires yet another letter I am certain O2 will ignore, despite being required to sign for its receipt. Since there is nobody available on the English hotline that can do anything other than open a ticket, which O2 does not respond to, I am trying all avenues to get this resolved before I leave the country on Saturday. It should not take 3-months to get a straight answer.
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Hello and welcome to the community 
The current status of the processing for the termination is still in progress.
Your forms are being reviewed, and you will receive feedback from our side once the process is completed.
At the moment, I can only confirm that a document was still needed from our last communication, which you submitted yesterday.
Now, we just need to wait for the final processing.
Best regards,
Steffen
Hello Steffen,
Thank you for confirming the paperwork is there. I will be mailing the cancellation of direct debit as well, but will have left the country by the time it arrives. Would paying for the 3-month fee at my local O2 shop create a credit balance to cover my final invoice? There will not be a bank account to charge after tomorrow.
Hey
Have you been able to get help elsewhere? I'm very sorry that we couldn't give you a prompt answer. Unfortunately, we have a lot of requests here.
Greetings,
Flo
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