Hello -
My plan costs 34.99 and I pay 29.99 because of my discount.
I’m also subscribed to apple music, for which Apple debits money from my account directly every month.
For this month, O2 has decided to add an apple music subscription cost to me account, taking the total to 39.99. This means I’ve had to pay for apple music twice this month.
I request that the Apple Music cost is removed from my O2 account from next month and that I’m reimbursed for this month.
Apple Music Double Payment
Hi
welcome to our community.
If you subscribed to apple music it should be either debited via bank account or your phone bill, but not both.
Did you maybe bought other stuff from iTunes which was debited via phone bill?
Best regards,
Michi
Hi
No I haven’t paid for anything extra. Please find the relevant details attached below. I request that my money is refunded asap.
![](https://uploads-eu-west-1.insided.com/otwo-de/attachment/9a9d887d-1b62-487e-b4a7-718281077246.png)
![](https://uploads-eu-west-1.insided.com/otwo-de/attachment/861e7cd4-aef6-4948-abcc-3312834b5e96.png)
Edit: Screenshot anonymized / o2_Flo
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