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Hello - 

My plan costs 34.99 and I pay 29.99 because of my discount. 

I’m also subscribed to apple music, for which Apple debits money from my account directly every month. 

For this month, O2 has decided to add an apple music subscription cost to me account, taking the total to 39.99. This means I’ve had to pay for apple music twice this month. 

I request that the Apple Music cost is removed from my O2 account from next month and that I’m reimbursed for this month. 

Hi @Harkiran ,

 

welcome to our community. :relaxed:

 

If you subscribed to apple music it should be either debited via bank account or your phone bill, but not both.

Did you maybe bought other stuff from iTunes which was debited via phone bill?

 

Best regards,

Michi

Hi @o2_Michi, 

No I haven’t paid for anything extra. Please find the relevant details attached below. I request that my money is refunded asap. 

 

Edit: Screenshot anonymized / o2_Flo

That is not an o2 issue, you have to solve it with Apple, because they took twice. Maybe it is from an other Apple ID, because you have two subscriptions, that you can identify via the order ID. 
they are different!

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