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Hi,

I am using a apple watch . It had the e sim installed and was working fine until I went out of Europe and came back. Now , whenever I try to set up the data plan on apple watch it says, the apple watch plan is already active and whenever I try to order a replacement e sim, it ends with a error. And also it’s showing a one time cost of 39.99 Euros. Shouldn’t it this be free?. Can someone help me with my apple watch data plan activation issue.

 

Best

Sunil

 

(Moved to our english community, o2 Michi)

Hello @ssvdanthuluri,

welcome to our o2 community :relaxed:

I have had a look into your issue. In the meantime you have already activated a new eSIM for your mobile contract. Is it working with your apple watch now?

If you have any further questions, please let us know.

Best regards

Giulia

Hello @ssvdanthuluri,

welcome to our o2 community

I have had a look into your issue. In the meantime you have already activated a new eSIM for your mobile contract. Is it working with your apple watch now?

If you have any further questions, please let us know.

Best regards

Giulia

I have removed the esim from my watch. Which I will not use anymore.

And when ever I tried adding esim to my mobile, it fails.

Even few minutes back I tried on my mobile, it failed with above screenshot.

Hello @iamaserverguy,

We are already discussing the same topic with you in this post:

Best regards

Giulia

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