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app shows wrong data

  • October 12, 2024
  • 4 Antworten
  • 36 Aufrufe
N
Besucher:in

Hello there! I have noticed that my data consumption shows a lot of higher in the app. Even tho my limit is 46GB it shows I have consumed almost 80GB. Sometimes I open the app and shows the correct amount data consumed (40GB). I check it frequently so I am sure I haven’t surpassed my limits. I hope that won’t create any extra charges. I have screenshot of both cases. Please let me know if I should do something! 

4 Antworten

o2_Gerrit
  • o2_GerritModerator
  • Moderator
  • October 17, 2024

Hello @Nat_Ska,

welcome to our o2 Community 🙂

What Tarif do you have for your contract? 

Are you using its mobile data inside of Germany or for example in an EU country?

Best Regards,

Gerrit

 

N
Besucher:in
  • Nat_Ska
  • Autor
  • Besucher:in
  • October 17, 2024

Hi! Currently I’m using it outside Germany but I’m Europe, as I’m on holidays.

 

i have unlimited data and phone calls within Germany 

o2_Michi
  • o2_MichiModerator
  • Moderator
  • October 19, 2024

Hello @Nat_Ska 😊

the usage display can be delayed in some cases (maintenance etc.). Do you maybe have a data usage count implemented in your phones operation system to track it in realtime while you are on holidays?

Best regards,

Michi

o2_Kathi
  • o2_KathiModeratorin
  • Moderatorin
  • November 4, 2024

@Nat_Ska I wanted to ask you whether your consumption display in our app is correct again or what the current situation is with your contract? Feel free to contact us again here 😊
Kind regards, Kathi 

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