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Hallo, last month as well as now I can't find anywhere the app bonus 500 mb. I contact o2 on Twitter and told me that will be activated manually..I wait for that of the 2 months = 1 gb as last month was not also visible in the app. Thanks 

 

 

 

 

 

Edit o2_Giulia, 25.08.2022 10:45 Uhr: moved to English o2 Community: Mobile

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Lösung von o2_Solveig 3 October 2022, 16:59

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Hello @martinvo,

Sorry for the problems with our App Bonus. Our technical team is checking the cause and will hopefully fix the App so you can order it again yourself next time.

I have booked the App Bonus manually for you, a confirmation is on its way via text message.

If you have further questions please let us know.

Best regards

Giulia

@o2_Giulia  received but it is pending the one of last month as i have not activated as it wasnot also visible in the app.

thanks

 

Benutzerebene 7

Hello @martinvo,

glad we were able to help, if you encounter any other issues just drop us a line, we will answer as soon as possible :-)

Regards,

Lars

Please

For THIRD month the 500mb doest not appear anywhere. Every month takes me a lot of time writing here, logging in..please solve.it.and hope.to.receive today my bonus

01XXXX52

Edit o2_Antje: Mobile Number removed / 17.09.2022 /10:36 Uhr

 

 

 

 

I am satt. It's the third month where I can't book something that you are offering me..if o2 knows the mistake should repair it. I can't waste more.time every month asking for my rights. Please I wait today for the 500mb activation and that you finally improve

 

 

Hellow @martinvo 

Good news: Your 500 mb app bonus runs until September 26th, we have to wait till that date to nenew the option.

So please forgive the inconvenience. I assume you should be able to book the option next week via the Mein o2 App, if not dont hesitate to get back to us here. 

Best Regards Matze 

ok I will write after that date

But I can't see that on the app. I can't guess how many mbs are left.

 

It's o2 technical problem since 3 months.  

Benutzerebene 7

Dear @martinvo ,

I think it is not called App-Bonus, but the 500 MB were booked on August 26th by o2_Giulia. On September 9th you received an Email and SMS, that the 500 MB were nearly used up.

Kind regrads,

Andrea

So now you can activate my 500 mb..but please fix the bug..it's very annoying to spend time asking for something that months ago was available in the app.

 

I looked everywhere again in the app and there is not visible the option 

I wait for your confirmation 

 

 

 

Hello? Still no answer 

sow you can activate my 500 mb..but please fix the bug..it's very annoying to spend time asking for something that months ago was available in the app.

 

Edit by o2_Manuela: topics merged. 01.10.22, 08:59 Uhr

Vermeide bitte ein Anliegen multiple vorzutragen. Dort geht es weiter 

 

Edit by o2_Manuela: topics merged. 01.10.22, 08:59 Uhr

 

So Sandro? I still wait for the activation..haven't received any sms 

Dear @martinvo ,

I think it is not called App-Bonus, but the 500 MB were booked on August 26th by o2_Giulia. On September 9th you received an Email and SMS, that the 500 MB were nearly used up.

Kind regrads,

Andrea


Still no answer, still I don't have my 500 mb

 

 

Durch dein permantes gepushe verzögert sich eine Antwort immer wieder. Wenn es eilig ist nutze bitte morgen (Dienstag’) die hotline.

Hello@martinvo,

I have booked the App Bonus manually for you again.

Please don't double post. Thank you 🌸

Best regards,

Solveig

Hello..how can I check how many 500mb do I still have? When I could apply for this in the app was easier because I could track in the app. But no I don't know and need to ask here which is a bit annoying. Thanks 

 

 

 

Benutzerebene 7

Dear @martinvo ,

Is the available data volume not displayed in the app?

Kind regards,

Andrea

No, not in the app and not in the o2 website.

Some months ago that was possible.

 

Hello @martinvo,

as the 500 GB have been booked manually the data volume can not be displayed in the App. However you will be informed by text message before the 500 GB are used up. You can also use a data counter if your smartphone provides this feature.

Best regards

Giulia

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