hello everyone. I need an e-mail address where I can communicate in writing with an English-speaking customer representative. I have payments and want to change the payment method, but the website and mobile application are not available to me. I think it is dysfunctional because I am in a different country. because every page on the website redirects me to the hilfe.o2online forum page and I get an error when logging into the mobile application. I can never view my invoices or payment plan.
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Hello
welcome to the o2 Community 
.
If a login redirects you to the Community, then that is a clear sign that you are using a provisional account. Log out of this and then either register your contract to mein o2 if this hasn’t happened yet or login with the phone number that belongs to your phone contract if you had registered it before.
Best regards, Sven
Hello, O2 company. I have the same problem, I need an email address to contact a consultant, because funds were withdrawn from my account that are not in the history in the O2 application. Please provide your email address
There is no email address for such requests. You are welcome to call the hotline at 089 6666 30081 who also speaks English or you can use the contact form for your request https://www.o2online.de/service/kontaktformular/
Hello
welcome to the o2 Community .
You can use the contacts that Sandroschubert described here, or maybe we can also solve what is going on here. Do you have more than one contract with us, maybe one mobile one and also an installment plan for a smartphone? These would be booked separately for example.
Kind regards, Sven
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