Hello @Agata211,

What exactly did the rejection say?

Best regards

A red x and an inscription in German about activation rejection appeared in the application. It's strange because I did everything right and at the end of the conversation the lady said something in German and hung up on me even though I asked to speak in English.

Hello @Agata211,

Maybe you should carry out the identification procedure again. Can someone support you with this?

Best regards

Unfortunately, an error is displayed when I try to activate it again via the identity application.exactly what it says is: 

Fehler bei der Aktivierung

Die Aktivierung konnte leider nicht durchgeführt werden. Bitte versuchen Sie es später erneut oder wenden Sie sich an die Hotline.

Hello @Agata211,

Okay, then wait for an employee here. Maybe you can find the error?

Best regards

Welcome to the community @Agata211.
You are trying to do this correctly via the videoident procedure?
Do you have a possibility to get support if this can only be done in German?
In that case, I don't know how I could help you with prepaid activation from here.

Kind regards

Steffen