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Hello please can someone help me I have a home spot. I ordered the m pack in winnenden a month ago I moved to Baddsalzungen the internet became so terrible. So I told o2, made all the relocation procedures I was even charged €20 the problem still persisted. Now I decided to upgrade my home internet to the 100mbps which is supposedly the best. Unfortunately it is still not working I am getting between 1-3mbps from 100mps I am so fustrated i have called customer care everyday in English and German. I have reset my router, pulled out my sim card and everyday they keep tossing me around oh a server is down. How can the server be down for one month and I know that is just a deflection statement from my request. I have made live reports nearly everyday. Now I don’t know what to do I am so frustrated.  

@Yemisi Where Did you life in Bad Salzungen? You can mark in the map. Not exactly. Can you post the cell info from the homespot? (Example second picture)

 

hey thank u for responding i live in langen felder strasse XXX
Edit o2_Larissa: Please do not post personal information in a public forum

Edit o2_Larissa: House number removed for privacy reasons

@Yemisi I / we need the cellinfo. Please login in your Homespot http://o2.spot and make a screenshot from the data that I have marked.

l don’t know if it’s me but the link isn’t working 

 

I used a third party link for this I don’t know if it’s sufficent

@Yemisi http://192.168.1.1 should work too

Thank u very much 

 

@Yemisi You are connected with the yellow marked LTE BTS with Band 20. The speed is normal for this band. But you life near the black marked BTS. Normal you must connect with this station. Can you move the Homespot near to this station? (Other room in your apartment)
 

 

i. tried this thank u it is much better now after moving so this also means i will never get 100mbps

Hi @Yemisi, 

that´s correct. 

If you check the availability of your internet at your new address, you will see the following information: 

This means that we only offer 50 Mbit/s with your o2 HomeSpot-tariff. This is o2 My Home M. 

Unfortunately, you are already out of the withdrawal-period of 14 days. 

But I am happy that you now get better results with the help of @Joe Doe . Thanks a lot for that. 

If you like, you can change the contract to VDSL when you only have a remaining duration of 6 months. But you still have to wait some months for that. 

 

Loving greetings,

Tobias

 

Hi I use the home spot L or rather I ordered that when the Network was bad hoping that It would increase it. That’s rather unfair if I only get 50mbps despite calling every day at least 3x a day.

Hi @Yemisi, 

I understand that you like to reduce your tariff. At the moment, we do not have any possibilities for that. 

But of course, you can send us a letter describing your situation. Probably, we find then a solution for you. 

Please send the letter to the following address: 

Telefónica Germany GmbH & Co. OHG

Kundenbetreuung

90345 Nürnberg

or by fax to 01805 571 766

I hope that we still find a solution for you. 

 

Loving greetings,

Tobias

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