Additional charges for international calls

Question

Hello.

I'm an exchange student.

I made a contract on 25.10.2019 (O2 Free M).

When I signed the contract, I wasn’t informed of international calls from the o2.

They said this contract covers data and calls, even “outside” calls.

It wasn’t a precise explanation for a foreigner.

Furthermore, there was no block or mention about additional cost when I make international phone calls to my family.

Now I have to pay more than100 euros that I wouldn’t have known beforehand.

Can I get compensation about this?

Anonymous · Accepted Answer

Hello.

I'm an exchange student.

I made a contract on 25.10.2019 (O2 Free M).

When I signed the contract, I wasn’t informed of international calls from the o2.

They said this contract covers data and calls, even “outside” calls.

It wasn’t a precise explanation for a foreigner.

Furthermore, there was no block or mention about additional cost when I make international phone calls to my family.

Now I have to pay more than100 euros that I wouldn’t have known beforehand.

Can I get compensation about this?

Certainly no.

According to the price list, which is part of your contract, these calls cost fees.

o2_Tobias · Answer

Hi @Gbey,

I regret that you were surprised by your invoice.

Was the information that @Omikron gave you sufficient for you?

If you have any further questions, please do not hesitate to contact our English community.

Loving greetings,

Tobias

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