Dear O2 team, I ordered a new simcard with my old number with new contract with infinity data. I cannot activate my account and when I call to the english-speaking call center, they do not pick up the phone. I went to the O2 center at Spandau Arcaden and they said they couldn’t help me. Why is it so hard to take care of this. I cannot believe! Taking all of my time for nothing.
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Hello
welcome to our o2 Community 
I'm really sorry if you had such an unpleasant experience. We'd like to help you with your problem.
If I understand you correctly, this is a new contract? Did you activate the SIM card here: https://sim-aktivieren.o2online.de/?
What exactly happens when you want to activate the new SIM card? Do you get an error message, and if so, what is it?
Best regards
Giulia
When I activate it, I always get this message.
Hello
calling our english hotline is only possible with a landline or an active postpaid number. The colleagues from our prepaid hotline 0176 88 85 52 82 be able to help you as they can send you a one time password to your e-mail or via SMS to your prepaid number. If they also cann access your postpaid order, they can see if the activation is blocked.
Please keep us updated here as well.
Best Regards,
Gerrit
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